Return & Refund Policy

At Toynic Kids Zone, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations or may arrive with an issue. This Return & Refund Policy explains when you can request a return, exchange, or refund and how the process works.

Our goal is to make the process simple, fair, and transparent for all our customers.

Last Updated: September 2026

Our Return Policy

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund request is approved:

• Refunds are processed within 48 hours after the returned product has been inspected and approved.

• Refunds will be issued using the original payment method whenever possible.

• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another mutually agreed payment method.

• Original shipping charges are generally non-refundable unless the return is due to our error.

Please Note:

If your original order qualified for Free Shipping, a Rs. 250 delivery charge will be deducted from your refund amount to cover the shipping cost.

Refunds may be declined if the returned product does not meet the conditions outlined in this policy.

COD Security Deposit for High-Value Orders

To reduce fraudulent orders and ensure smooth order processing, Cash on Delivery (COD) orders with a total value of Rs. 10,000 or above require a Rs. 1000 refundable security deposit before dispatch.

• A Rs. 1000 advance payment is required for COD orders of Rs. 10,000 or more.

• This amount will be adjusted against your final order total.

• If you cancel your order before it is shipped, your Rs. 1000 security deposit will be refunded.

• Our customer support team will contact you with payment instructions after your order is placed.

Eligible Returns

You may request a return or exchange if you receive:

• The wrong product.

• A damaged item during delivery.

• A product with a manufacturing defect.

• A product with missing parts or accessories (where applicable).

Please notify us within the return window and provide supporting photos so we can assess the issue promptly.

Items Not Eligible for Return

For hygiene, safety, and quality reasons, the following items cannot be returned or exchanged unless they were delivered damaged or incorrectly:

• Opened or unsealed toys.

• Used or played-with products.

• Products damaged due to misuse, negligence, or improper handling.

• Clearance or sale items (unless defective or damaged upon arrival).

• Products returned without original packaging, accessories, manuals, or proof of purchase.

We reserve the right to decline returns that do not meet these conditions.

Return Window

Return requests must be submitted within 3 days of receiving your order.

Requests received after the return period may not be eligible for a refund or exchange.

We recommend inspecting your order immediately after delivery and contacting us as soon as possible if you notice any issues.

Refund Policy

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund request is approved:

• Refunds are processed within 5–7 working days.

• Refunds will be issued using the original payment method whenever possible.

• For Cash on Delivery (COD) orders, refunds may be processed through a bank transfer or another mutually agreed method.

• Shipping charges are generally non-refundable unless the return is due to our error (such as sending the wrong or damaged item).

If your return does not meet our policy requirements, the refund request may be declined.

Exchange Policy

If you receive a defective, damaged, or incorrect item, you may request an exchange instead of a refund, subject to product availability.

If the requested replacement is unavailable, you may choose one of the following:

• A refund (if eligible).

• A replacement with a similar product of equal value (subject to your approval).

• Store credit, where applicable.

How to Request a Return or Exchange

Returning an item is easy. Simply follow these steps:

Step 1: Contact Our Support Team

Reach out to us via WhatsApp, email, or phone within 3 days of receiving your order.

Step 2: Share Your Order Details

Provide:

• Your order number.

• Your full name.

• A brief description of the issue.

Step 3: Send Photos

Please share clear photos showing:

• The product.

• The packaging.

• Any visible damage or defects.

• The shipping label (if applicable).

These photos help us verify the issue quickly.

Step 4: Review & Approval

Our support team will review your request and respond as soon as possible.

If approved, we'll provide instructions for returning the product.

Step 5: Return the Product

Pack the item securely with all original accessories, manuals, and packaging before sending it back as instructed.

Step 6: Receive Your Replacement or Refund

Once we receive and inspect the returned product, we'll process your approved exchange or refund according to this policy.

Damaged During Shipping

If your parcel arrives visibly damaged:

• Inspect the package before accepting delivery whenever possible.

• Take clear photos of the damaged packaging and product.

• Contact our support team immediately.

Prompt reporting helps us resolve shipping claims more efficiently.

Order Cancellations

Orders may be cancelled before they have been shipped.

If your order has already been dispatched, it cannot be cancelled and must follow the return process after delivery, if eligible.

For assistance, please contact our customer support team as soon as possible.

Important Return Notes

Please keep the following in mind:

• Return requests must be made within 3 days of receiving your order.

• Refunds are processed within 48 hours after your returned item has been approved.

• If your order received Free Shipping, Rs. 250 will be deducted from the refund amount to cover the delivery cost.

• COD orders of Rs. 10,000 or above require a Rs. 1000 refundable advance security deposit before dispatch.

Contact Us

If you have any questions about returns, exchanges, or refunds, we're here to help.

Email: support@toynickidszone.com

WhatsApp: +92 3282058406

Phone: +92 3282058406

Need to Return an Order?

If you've received a damaged, defective, or incorrect item, our support team is ready to assist you. Simply contact us with your order number and photos of the issue, and we'll guide you through the return or exchange process.

👉 Contact us on WhatsApp for quick assistance.